Joireman, J., Gregoire, Y. & Tripp, T.M. (in press). Customer forgiveness following service failures. Current Opinion in Psychology.<\/p>\n
Bies, R.J., Barclay, L.J., Tripp, T.M., & Aquino, K. (2016). A systems perspective on forgiveness in organizations. Academy of Management Annals.<\/p>\n
Gregoire, Y., Salle, A., & Tripp, T.M. (2015). Managing social media crises with your customers: The good, the bad, and the ugly. Business Horizons, 58,173-182.<\/p>\n
Tripp, T.M. (2015). Seatech Negotiation. In R.J. Lewiciki, B. Barry, & D.M. Saunders, Negotiation: Readings, Exercises, and Cases (7th Ed.). New York: McGraw-Hill Irwin.<\/p>\n
Tripp, T.M. & Bies, R.J. (in press). \u201cDoing justice\u201d: The role of motives for revenge in the workplace. In M. Ambrose & R. Cropanzano (Eds.), The Oxford Handbook of Justice in Work Organizations. Oxford University Press.<\/p>\n
Bies, R.J. & Tripp, T.M. (in press). In the heat of the moment: The influence of visceral factors on retaliation. In B. Turner and C. Hilleman\u2019s, On Retaliation. Berghahn Publishing, Germany.<\/p>\n
Decoster, S., Stouten, J. & Tripp, T.M. (2014). The role of employees’ OCB and leaders’ hindrance stress in the emergence of self-serving leadership. Leadership Quarterly, 25 ,647-659.<\/p>\n
Decoster, S., Stouten, J. & Tripp, T.M. (2014). Followers’ reactions to self-serving leaders: The influence of the organization’s budget policy. American Journal of Business, 29, 202-222.<\/p>\n
Gregoire, Y., Joireman, J., Devezer, B., & Tripp T.M. (2013). Can a firm get away with a double deviation? The role of firm motives in consumer revenge and reconciliation. Journal of Retailing, 89,315-337.<\/p>\n
Decoster, S., Camps, J., Stouten, J., Vandevyvere, L., & Tripp, T.M. (2013). Standing by your organization: The impact of organizational identification and abusive supervision on followers\u2019 perceived cohesion and tendency to gossip. Journal of Business Ethics.<\/p>\n
Cox, S., Bennett, R.J., Tripp, T.M. & Aquino, K. (2012). An empirical test of forgiveness and reconciliation motives’ effects on employees’ health and well-being. Journal of Occupational Health Psychology, 17, 330-340.<\/p>\n
Bies, R.J., & Tripp, T.M. (2012). Negotiating the peace in the face of modern distrust: Dealing with anger and revenge in the 21st century workplace. In B.M. Goldman and D.L. Shapiro (Eds.), The Psychology of Negotiations in the 21st Century Workplace. New York: Rutledge.<\/p>\n
Tripp, T.M. & Gregoire, Y. (2011). When Unhappy Customers Strike Back on the Internet. Sloan Management Review, 52, 37-44.<\/p>\n
Gregoire, Y., Laufer, D., & Tripp T.M. (2010). A comprehensive model of\u00a0customer direct and indirect revenge: understanding the effects of\u00a0perceived greed and customer power. Journal of the Academy of\u00a0Marketing Sciences, 38, .\u00a0<\/em>738-758.<\/p>\n Tripp, T.M., & Bies, R.J. (2009). Getting even: The truth about workplace\u00a0revenge \u2013 and how to stop it. <\/em>San Francisco, CA: Jossey-Bass.<\/em><\/p>\n Gregoire, Y., Tripp T.M. & Legoux, R. (2009). Customer Revenge and\u00a0Avoidance over Time: Insights about a Longitudinal \u201cLove Becomes Hate\u201d\u00a0Effect. Journal of Marketing<\/em>, 73<\/em>, 18-32.<\/p>\n Stouten, J, & Tripp, T.M. (2009). “Forgiving Defection in Social Dilemmas:\u00a0Should Leaders Ask for Forgiveness?” Leadership Quarterly<\/em>, 20, 287-298.<\/p>\n Tripp, T.M., & Bies, R.J. (2009). \u201cRighteous\u201d anger and revenge in the\u00a0workplace: The fantasies, the feuds, the forgiveness. In M.Potegal, G.\u00a0Stemmler, & C. Spielberger (Eds.), Handbook of anger: Biological,\u00a0psychological, and social processes. Amsterdam: Springer.<\/p>\n Tripp, T.M., Bies, R.J., & Aquino, K. (2007). A vigilante model of justice:\u00a0revenge, reconciliation, forgiveness, and avoidance.Social Justice\u00a0Research, 20, <\/em>10-34.<\/em><\/p>\n Tripp, T.M., & Bies, R.J. (2007). Scholarly biases in studying justice and\u00a0emotion: If we don\u2019t ask, we won\u2019t see. In D. DeCremer (Ed.), Advances in\u00a0the psychology of justice and affect. Greenwich, CT: Information Age\u00a0Publishing.<\/p>\n Aquino, K., Tripp, T.M., Bies, R.J. (2006). Getting even or moving on? Power,\u00a0procedural justice, and types of offense as predictors of revenge,\u00a0forgiveness, reconciliation, and avoidance in organizations. Journal of\u00a0Applied Psychology, 91, <\/em>653-658.<\/em><\/em><\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":" <\/p>\n Joireman, J., Gregoire, Y. & Tripp, T.M. (in press). Customer forgiveness following service failures. Current Opinion in Psychology.<\/p>\n Bies, R.J., Barclay, L.J., Tripp, T.M., & Aquino, K. (2016). A systems perspective on forgiveness in organizations. Academy of Management Annals.<\/p>\n Gregoire, Y., Salle, A., & Tripp, T.M. (2015). Managing social media crises with your customers: The good, the bad, and the ugly. Business Horizons, 58,173-182.<\/p>\n Tripp, T.M. (2015). Seatech Negotiation. In R.J. Lewiciki, B. Barry, & D.M. Saunders, Negotiation: Readings, Exercises, and Cases (7th Ed.). New York: McGraw-Hill Irwin.<\/p>\nRecent Publications<\/h2>\n